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SERVICE · 02

Agent infrastructure

The technical backbone for production-grade agents — orchestration, observability, evaluation.

You already have agents that work in isolation. Now you need to make them work together, see them move, evaluate them on real work. Agent infrastructure is the layer underneath — multi-agent pipeline orchestration, trace and telemetry on every decision, continuous evaluation framework, state and retry management. For teams scaling beyond the single isolated agent.

A TRACE

Anonymized example — end-to-end execution on a support ticket.

  1. INPUT"Handle support ticket #4521"
  2. CLASSIFIER"investigation"
    1.2s · $0.003
  3. INVESTIGATOR"root cause: rate limit on account"
    4.7s · $0.018 · 3 tool calls
    • tool: search_kb0.8s
    • tool: fetch_logs1.2s
    • tool: parse_response0.4s
  4. RESPONDER"draft response ready"
    2.1s · $0.009
  5. OUTPUT"Draft ready · review needed"
  6. Total: 8.0s · $0.030 · 3 agents · 3 tool calls

HOW IT WORKS

Four layers of agent infrastructure.

  • 01

    Orchestration

    Sequential, parallel, conditional chains. Routing logic. Retry and fallback strategy.

  • 02

    Observability

    Trace on every decision — latency, cost, tool calls, intermediate state. Real-time dashboard. Alerting.

  • 03

    Evaluation

    Continuous eval framework on prod traffic. Regression test suite. Quality scoring.

  • 04

    State management

    Session persistence. Memory layer. Context window orchestration. Durable storage.

WHAT YOU GET

  • Orchestration engine

    Multi-agent chains deployed, retry and fallback configured

  • Trace dashboard

    Observability on latency, cost, decisions; alerting set up

  • Eval framework

    Test suite + continuous eval on prod traffic

  • State infrastructure

    Session management, memory layer, durable storage

WHO IT'S FOR

You already have agents in production that work in isolation. Traffic volume justifies observability. You need to evaluate and improve quality over time. A technical team able to maintain the setup.

NOT FOR

You're starting from scratch (start with → Operative product builds). You don't have agents in production yet (audit your stack first via → Audit & rewrite).

6–10 weeks setupMonthly retainerOn-call incident response